We have been looking at Furniture village mattresses and quite like the Hypnos Embrace Opulent Cashmere Mattress. My final disappointment with Customer Services relates to their response to my comment, I did contact them and, surprise, they have not responded, which indicates that their response to my review was for publicity purposes only. After contacting Selbys few weeks later Hypnos sent an engineer from Homeserve who put a string over the mattress done measuring, took a photo, lay on it for few seconds and said that mattress is only suffering a normal wear and tear and nothing wrong with it. These companies offer incentives for people to leave positive reviews then it's only months later you realise the mattress is actually uncomfortable and not going to last! : FREE Pair of our Spundown Pillows OR FREE Quality Premium Mattress Protector OR FREE Recycling of your old Mattress. Thank you for your question. Should get you a decent pocket sprung mattress with some Natural Fibre content. The Hypnos Cambridge Medium has natural wool in the pillow top and through out the mattress to provide comfort and to prevent dustmites and other allergy problems. The spring count is much lower than the more expensive Hypnos beds, but 1200 pocket springs is adequate if you are a fairly light person and don't plan to spend every evening eating pies in bed. When I contacted Hypnos they said it was the responsibility of the store I purchased bed from. Within 2 weeks all of the filling had migrated to a centre ridge and we could feel the springs. This mattress is the most uncomfortable I've ever slept on and this seems to be a common problem. We don’t really need to look at this mattress or strip it down to see how it’s made or even lie on it. Corrections: Have an update or correction to our information about Hypnos? Hypnos is a well-known British mattress brand that focuses on luxury mattresses sold in top shops like John Lewis, Bensons for Beds, and more. Well, this British company holds a Royal Warrant and is the sole bedding supplier for Her Majesty the Queen of England. A Bespoke Hand Made Sleep System, High-end Spring Units & Featuring the Worlds Most Luxurious Natural Fibres. For a Royally approved bed, look no further than Hypnos. But, if you don’t like a firm mattress, or you’ve tried the Hypnos ortho mattress and didn’t like it then this is the one for you, it’s soft and comfortable and the bounce can be really good if that’s what you’re looking for. I just wish I had seen these before buying such an expensive mattress but they sort the reviews by most recommended so make sure you actually search reviews for dipped or buttons or look at the 1-3 star reviews before you buy. Awful! View our COVID-19 update here. Please give the office a call if you require any further assistance on 0161 437 4419. … In 2018 I bought for my mum Hypnos Extra firm mattress with a bed with a 10 year warranty as I believed it to be quality manufacturer. Hypnos mattress are known world over for quality and comfort. John Lewis's inspector came out and confirmed it had dipped but within their limits and Hypnos just send you back to John Lewis to complain. 2000 Double Tier Spun Bond Pocket Springs (Soft/Med or Firm). Pure Comfort. The beginnings of a basic pocket springs unit with 800 – 1000 count. From luxury, to value for money, Hypnos beds and mattresses are the perfect solution. I have had 2 assessors sent out to asses the drop on the mattress which they state needs to be 4.5cm using a piece of string draped over the bed. In a couple of years the bed bases started to make squeaking metallic noises when one sits, lies, or rolls on the bed. It is excellent and fulfils all our needs. They said that it was unlikely that I would receive delivery before the end of January 2021. We know exactly what we’re talking about, without the spin and marketing nonsense. Entry level spunbond springs with some form of synthetic upholstery. As I pointed out to the retailer who was relying heavily on Covid as a reason for the delays - we are all experiencing a challenging and difficult time on all levels but it seems to me that suppliers who focus on excelling at customer service will survive compared to those who do not. The retail price [KS Mattress] is £1300.00, not overly expensive for a top of range model which would lead me to question the actual breakdown of this lexicon of natural fibres they take great pains to provide. The late Queen Mother slept on the same mattress for 67 years with very little … Let’s assume your budget is £800 for a Kingsize mattress. So much so we can no longer sleep on it after only 4 months. Looking for a luxury mattress for less than £1,000? The Mattress now provides very little support for either of our back, waking up every morning with bad backs. I would recommend Hypnos to anybody needing to purchase a new bed. As my discussion with the retailer progressed it became clear that they, and Hypnos, had known about this problem for some time and yet nobody had bothered to call us to manage our expectations. With their unrivalled comfort and even more unparalleled support you are going to wake up feeling Royally well rested every morning. Hi there, I’ve recently bought a Hypnos mattress from John lewis with 1200 pocket springs and its double sided. Having spent many nights in Premier Inns all around the country, I finally opted to purchase one of their mattresses as I found the hotel ones so comfortable, only it bore no relation to the ones I have sent many nights on.I found the mattress delivered quite uncomfortable to sleep on and, as with so many companies, was not offered the 30/40/60 night satisfaction warranty; and now I know why.If you are looking to purchase a comfortable mattress, Hypnos is not the one and I would thoroughly recommend you do not.I would add that Customer Services did send HomServe to look at the mattress, who found no faults. They sent someone to inspect it and pronounced it ok. Because my base had a dent in it the guarantee was waved(surprise). Then you'll likely be tempted by the Hypnos Superb Pillowtop Pocket Sprung Mattress. Several years ago bought a Marriott bed (a box-spring bed made by Hypnos). So Hypnos, you asked me to email you regarding my review at the end of November, I have emailed your customer service with the reference you quoted but I have heard nothing from you! Apart from that, they're very similar. We are both very impressed. In 2018 I bought for my mum Hypnos Extra firm mattress with a bed with a 10 year warranty as I believed it to be quality manufacturer. Only got it in march and within a very short time a hump developed between my husband and myself (we are not particularly heavy). We looked at Hypnos bases and the salesman gave some convincing spiel about how we shouldn’t buy a mattress online (as that’s what John Ryan is) and we should buy a Hypnos mattress if we’re looking at a Hypnos bed. Having slept extremely well for the past 2 weeks it is very clear that our choice of firm rather than extra firm was perfect for us. For this reason, I have removed another star. No excuse for shocking and appalling behaviour. Mattress beautifully made and very comfortable, Only the latest review will count in the company's TrustScore. I haven’t had my Hypnos mattress very long but I love the comfort of it. Hypnos has been supplying mattresses to the royal family and their palaces since 1929. Under each mattress jot down the rough breakdown of the primary fillings. You are not being told the things you need to know in order to make a fair, educated and informed decision on your purchase – it’s as simple as that. Manchester Sagging and lumpy Hypnos Premier Inn mattress I bought a Hypnos Premier Inn mattress in November 2019 and after a few weeks it started sagging in the middle and the pillowtop became lumpy - despite regularly turning. The Hypnos Swinton is a medium tension mattress whilst the Hypnos Walter is a firm mattress. The Hypnos Swinton Pocket Sprung Mattress appears to be ___ for you.. Will a sprung divan base soften my Hypnos Premier Inn mattress? The first year it was excellent, then one night she woke up from twang of a spring and then mattress started to dip leaving a ridge in the middle, causing terrible back problems. My partner has arthritis and has commented on how her aches have eased since the new mattress was installed. Until manufacturers start to openly list the precise breakdown of the contents of their mattresses and recognise this failing as a show of utter contempt and disrespect to you as a consumer, then stories like yours will carry on being the norm. So no proper test! Customer service?Misnamed department.....they have a standardvreply, and can offer nothing more,.Very disappointed with the lack of interest in our problem.Has anyone else noticed....they only reply to the good reviews. 500 Styal Road Terrible mattress and terrible customer service! Brilliant sleep since getting Hypnos bed no longer wake up with aches and pains. We’ll send you occasional news and mattress expertise. It is realistic to manage expectations in relation to issues and delays but come on, how can it be acceptable for the customer to call the retailer querying a late delivery which then turns into a further delay of at least another two months which cannot be guaranteed? Please find the office opening hours here. My next bed will not be Hypnos - there is a lot to choose from that will give us a better nights sleep and a better customer experience. Will not get you much at best a 13.5 gauge open coil/cage sprung with a thin polyester layer or a solid foam mattress. The Hypnos Product Range. Both of these mattresses. which gave excellent service until we replaced it with a king size Hypnos 10 years later – cost £700 ish. We’re not particularly sure which Staples mattress you had, but looking at their top of range model – The Brittania – the specification they provide for this showpiece model is laughable! Great for rumpy pumpy, no squeaking. Hypnos beds are a British brand of luxury hand-made mattresses available throughout Britain and worldwide. FREE DELIVERY to a room of your choice. Hypnos have at long last introduced a mattress topper! Solve your sleeping problems with award winning Hypnos beds, from Hypnos double mattress to perfectly fit your bed, to well loved Hypnos pillow top mattress for a superior nights sleep with sumptously … Keeping the ones with the most natural fibre content. All rights reserved. Based on your preferences and criteria we can direct you to the mattress that best suits you. Reduce this list down to 5. Thoroughly recommend this mattress. 13th January 2015 . We have had tufts before without any problems on other makes. Company Number 8013625 | VAT Registration Number: 138 1428 19, How to Choose a Mattress: 7 steps to buying a mattress, Please find the office opening hours here, Naturals in constructed with 85% Natural fibres and the Artisan Bespoke 004 is 100% natural fibres. 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Village mattresses and quite like the Hypnos Embrace Opulent cashmere mattress the ones with most! As we have had tufts before without any problems on other makes 13 I telephoned the retailer to which! We received a vague email 2 days before the delivery date of 27th..
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